Welcome to your help center.
Below, you’ll find simple instructions on how to use this site so you can get the most out of your membership. If you don’t find what you’re looking for here, you can always email me directly. Your success matters to me and I’m here to help in every way I can.
How to Download your Safe Smoothies ebook.
If you have ever purchased my Prevention Course, you can download a copy of my Safe Smoothies ebook from your Dashboard.
How to download your Snacks & Desserts Ebook.
If you have, or have ever had, a Meal Plan subsciption, you can download your free copy of my Snacks & Desserts Ebook from your Dashboard.
How to access your Meal Plans.
You can access both your current and prior week of Meal Plans quickly and easily. Click here to learn how.
How to cancel your Meal Plan subscription.
If you have an active Meal Plan subscription, you can cancel/renew at any time by following these simple instructions.
How to add the Searchable Oxalate List to your iPhone or Android Home Screen.
Doing this will give you one-click access to our Searchable Oxalate Food List.
How to watch the Kidney Stone Prevention video course.
When you buy the course you get lifetime access so you can refresh your knowledge anytime you need. Click here to see how to access your videos.
How to access the live group calls.
With an active membership, you can join any of these live group calls which I hold 3-4 days a week. Click here to learn how.
How to send me your urine collection report.
If you have an active membership, you can send me your urine collection report for review free of charge.
How to cancel or reactivate your group calls.
Click here to learn how to cancel your group calls. Note that cancelling these live calls does not impact your lifetime-access to the Kidney Stone Prevention video course. You can still log in to your account and watch the course videos at any time.
How to reset your password
If you have a Kidney Stone Diet account but can’t remember your password, resetting it is easy.
How to download your Safe Smoothies Ebook.
If you have ever purchased my Prevention Course, you can download a copy of my Safe Smoothies Ebook from your Dashboard
- Click Log In from the menu bar at the top of the screen and enter your username and password. If you’re already logged in, simply click on the dashboard link.
- If you’ve forgotten your password, you can use the Lost Password link to reset it.
- Note: If viewing on a mobile device (phone or tablet), use the mobile menu to log in and access your dashboard.
- Click on the button that says Smoothies Ebook.
- Click the Download Button.
How to download your Snacks & Desserts Ebook.
If you have, or have ever had, a Meal Plan subsciption, you can download your free copy of my Snacks & Desserts Ebook from your Dashboard
- Click Log In from the menu bar at the top of the screen and enter your username and password. If you’re already logged in, simply click on the dashboard link.
- If you’ve forgotten your password, you can use the Lost Password link to reset it.
- Note: If viewing on a mobile device (phone or tablet), use the mobile menu to log in and access your dashboard.
- Click on the button that says Snacks Ebook.
- Click the Download Button.
How to access your Meal Plans.
With an active Meal Plan subscription, you can access both your current and prior week’s meal plan at any time by following these simple instructions.
- Click Log In from the menu bar at the top of the screen and enter your username and password. If you’re already logged in, simply click on the dashboard link.
- From your Dashboard, click the Your Meal Plan button and your current week’s meal plan will appear.
- To view last week’s meal plan, click the View Last Week button at the top of your current week’s meal plan.
How to cancel your Meal Plan subscription.
If you have an active Meal Plan subscription, you can cancel/renew at any time by following these simple instructions.
- Click Log In from the menu bar at the top of the screen and enter your username and password. If you’re already logged in, simply click on the dashboard link.
- If you’ve forgotten your password, you can use the Lost Password link to reset it.
- Note: If viewing on a mobile device (phone or tablet), use the mobile menu to log in and access your dashboard.
- From your user dashboard, scroll down to Manage Your Subscription at the bottom of the page.
- Here you can View Invoice, Update Payment Method, Cancel your Subscription and Renew Subscription (once cancelled).
How to add the Searchable Oxalate List to your iPhone or Android Home Screen
Doing this will give you one-click access to our Searchable Oxalate Food List.
APPLE
- Open the Safari Browser on your iPhone or iPad and go to KidneyStoneDiet.com/Oxalate-List
- Click the share icon at the bottom of the screen.
- Click Add to Home Screen.
- Choose a name for the icon and click Add. The icon will now appear on your Home Screen.
ANDROID
- For Android devices, open the Chrome Browser and go to KidneyStoneDiet.com/Oxalate-List.
- At the bottom of the screen, click on the icon with the three dots and click Add To Home Screen
How to watch the Kidney Stone Prevention Course
When you buy the course you get lifetime access so you can refresh your knowledge at any time.
- Click Log In from the menu bar at the top of the screen and enter your username and password. If you’re already logged in, simply click on the dashboard link.
- If you’ve forgotten your password, you can use the Lost Password link to reset it.
- Note: If viewing on a mobile device (phone or tablet), use the mobile menu to log in and access your dashboard.
- Click Video Course from within your user dashboard.
- Click the video you wish to watch and you’re on your way!
How to access the live group calls.
With an active membership, you can join any of these live group calls which I hold 3-4 days a week.
- Click Log In from the menu bar at the top of the screen and enter your username and password. If you’re already logged in, simply click on the dashboard link.
- If you’ve forgotten your password, you can use the Lost Password link to reset it.
- Note: If viewing on a mobile device (phone or tablet), use the mobile menu to log in and access your dashboard.
- Click Live Group Calls from within your user dashboard.
- Next, find a day and time that works best for you and click the corresponding “Join Call” button at the scheduled time.
How to send me your urine collection report.
If you’ve purchased the Kidney Stone Prevention Course or have a membership subscription for the daily live group calls, I’ll review your latest report free of charge.
- Click Menu > Contact.
- Fill out the contact form, tell me if you’ve purchased the course, click the Choose File button.
- Find and select your most recent report from your computer.
- Click the Submit button.
- Once I receive your report, I will review it and respond during our next group call.
How to cancel or renew your group calls.
Remember, after cancelling your group calls, you’ll still have lifetime access to the Kidney Stone Prevention Course.
- Click Log In from the menu bar at the top of the screen and enter your username and password. If you’re already logged in, simply click on the dashboard link.
- If you’ve forgotten your password, you can use the Lost Password link to reset it.
- Note: If viewing on a mobile device (phone or tablet), use the mobile menu to log in and access your dashboard.
How to Cancel Group Calls with Jill
- From your Dashboard, scroll down to Manage Your Subscription at the bottom of the page.
- Simply click Cancel Subscription and you’ll be good to go!
How to Renew Group Calls with Jill
- If you’ve already purchased the Kidney Stone Prevention Course, then return to your Course Page and click the Renew Group Calls button.
- This will add Group Calls with Jill to your shopping cart at your discounted Course Member rate.
- Simply complete your purchase and you’ll once again have access to Group Calls with Jill.
How to reset your password
If you have a Kidney Stone Diet account but can’t remember your password, follow these instructions to reset it.
- Click Log In > Lost Password.
- Type your username in the field and click the Get New Password button.
- Check your email. An email will be sent to the email address you used to create your account.
- Click the blue link in the email.
- Enter a new password for your account and write it down in a safe place.
- Click Save Password.
- Click Log In from the mainu bar > Enter your Username or email > Enter your new password > Click the Log In Button.
